Brett is a Senior Business Intelligence Analyst and Tableau evangelist at AOL specializing in the Search, Toolbars, and AIM businesses. Brett is responsible for making sure the leadership team has a holistic view of AOL Search performance, as well as building dashboards to help executives easily view their KPIs. He also created an innovative method for measuring customer lifetime value to aid in investment decisions. His current passion is developing new visualizations and methodology for looking at customer churn. Prior to AOL, he worked as a Market Optimization Specialist and E-commerce Analyst at Charming Shoppes and a Market